Exchange, Cancellation and Refund Policy
Purchasing a product shows that you have approved, understood, and agree to abide by the below-mentioned terms & conditions.
Please note that: All the sale, discounted, or brought with a coupon/gift voucher purchases are non-returnable, non-refundable & non-exchangeable. Line items of an order cannot be edited, once the order has been placed.
We are dedicated to making your clothes shopping experience as hassle-free and enjoyable as much as feasible! Please go through the following terms & conditions before making a purchase decision.
In case of receiving a damaged product or different product, kindly send it back to us with your Order ID and the reason for sending. One time shipping charges will be reimbursed to the client either in the form of online store credit worth 200₹ (valid for 30 days and can not be clubbed with any other offer) / 150₹ via Paytm(Payment will be done on next falling saturday) Once we receive the parcel back, we shall send you a fresh piece. However, when a product is shipped from our warehouse, it goes under three layers of quality check, and we record the process for your reference as well. Still, if there is an issue with the product, we would resolve it for you.
Some items which are made to order or are customised are not eligible for returns. If you still have a query regarding that, you can reach us at [email protected] Kindly note that international orders do not qualify for any returns or exchanges.
CANCELLATIONS AND EXCHANGES
Point to know before you put the Exchange request (because we don't want to get into the hassle of exchange:-
-Tassel pulled (you can easily fix it).
-Zipper or button can be fixed at your end.
-Exchange for a bigger size. Just get it altered as there is enough margin inside.
1. What is the Exchange policy of AMBRAEE?
As per the company policy, we do not provide a refund/return on any product once sold. Once the AMBRAEE pieces are sold, they can be exchanged for replacement in a bigger or a smaller size (provided the mentioned below terms & conditions are fulfilled). In case of the product being out of stock/unavailable with us, we have the provision of issuing a credit note for the amount. Value of Store Credit equals the amount of the (exchanged product minus the shipping cost, COD/Payment gateway commission) with a validity of 30 days from the date of receipt of the store credit.
If the product qualifies for size exchange, you may write to us at [email protected] specifically within 48 hours of receiving the parcel to request for the exchange.
Once receiving an acknowledgement from the team, please send the product back to us yourself, we do not have a reverse pick-up facility. Prices for return shipping are charged will be reimbursed to the customers. Kindly ensure that you take receipt of the acknowledgement from the courier-person regarding the Number of products you are dispatching with the signature and contact details. AMBRAEE will not be liable for any lost shipment.
Furthermore, the request for size exchange will be catered to only once. Please make the decisions accordingly.
We recommend returning items by trackable mail because all items sent that do not reach Ambraee’s warehouse will be treated as non-returned. Please note that the parcels are your responsibility until they are returned to Ambraee on the following address:
Address for the Exchange: Ambraee, B-8, Road no. 2, Kartarpura industrial area, Bais Godam, Jaipur, Rajasthan 302006
- Purchases made during SALE are not eligible for any return or exchange.
- Exchange can be done within seven days for the date of delivery, given the request of exchange is received by us within 48 hours of the exchange.
- Only products that are not used, unworn, not washed, not damaged and whose tags and labels are entirely intact, in the original packaging and are entitled to be exchanged.
- Please ensure that you mention your name, address, contact details and order id on the parcel along with the size needed.
Size exchange is available (in case of a size exchange, the Customer will get a bigger or smaller size). Value of Store Credit equals the amount of the exchanged product minus the shipping/COD cost with a validity of 30 days from the date of receipt of the store credit.
2. Is cancellation available?
In the case of a Cash on Delivery order, you can request the cancellation strictly within 24 hours of placing the order. Please call us on 9571710032, or write to us at [email protected] to request for the cancellation. Cancellation directly through the website is not possible.
Kindly note that Prepaid orders will not be eligible for the cancellation.
The Customer agrees not to dispute against the policies made by Ambraee and accepts The Ambraee's decision regarding the cancellation.
3. How will I receive the credit against the order if the desired size of the product is not available?
The credit note or the coupon code will be sent to you on your registered email, which you can use in the next 30 days on the Ambraee website. You can use it only in one go.
4. Can I exchange one piece from the set?
Only the entire set is eligible for exchange.
5. Can I exchange a part of the entire order?
Yes, you can exchange all products that meet the exchange requirements by raising the request within 48 hours of delivery. Please take note that some items are not eligible for return or exchange.
6. My garment does not fit me. What should I do?
If the product does not fit in the actual size and you wish to have a bigger or smaller size, please raise the request for a size exchange with the customer service team. You can reach the team at [email protected] or 9571710032 and raise the query within 48 hours of receiving the product. Your satisfaction is our ultimate priority, and the support team will do its best within the extent of the company policies to assist you. We will help you with any size-exchanges or alterations subject to availability. In the event of the size you have requested is not available, we will offer you the option to get a credit note to buy something else.
7. When will the exchange request be invalid?
We work rigorously towards ensuring a seamless experience at our website during every transaction. We take utmost care and safety precautions in delivering our products and adhere to the protocols ensuring the highest quality standards. Below-mentioned are some cases that are not eligible for an exchange:
- If the Customer doesn't like the material or colour of the dress, exchange/return will not be accepted. We suggest that you read the product description and check all the photos before ordering. If necessary, you can also contact us for more information about the product.
- 10-12% Color difference can be there owing to the screen resolution of the device used by you and the camera lights. Kindly do not expect a replacement or refund of any kind for it.
- Exchange/Return will not be accepted if the product is washed and worn.
- No Refund, Return & Exchange For The SALE/MADE TO ORDER Category.
- All the sale, discounted, or brought with a coupon/gift voucher purchases are non-returnable, non-refundable & non-exchangeable.
INTERNATIONAL SHIPPING AND RETURNS
1. What are international shipping charges and duties?
All the international orders from outside India, orders are charged INR 1700 per kg (approx. USD 23). Also, note that customs duties and taxes will be charged during delivery based on actual duties charged by the country mentioned in the shipping address. For orders above worth Rs.40,000, we offer free shipping for international orders.
2. Is it possible to return, exchange or cancel an international order?
You can request the cancellation your order within 24 hours of placing the order by emailing us at [email protected]. Kindly note that international orders do not qualify for returns or exchanges.
3. When will my order reach to me?
Once the order is shipped from AMBRAEE's warehouse, it will take about 10-12 working days for your international order to reach you.
4. What payment methods does AMBRAEE accept for international orders?
We accept almost all the methods. You can use any international card to make the payment for your across-borders orders.
By Shopping on www.ambraee.com, you agree to all above terms and conditions.
1. What is the process of delivery?
As soon as you order on our website, our system starts processing your order immediately.
- If the order is ready to ship, we dispatch it from our warehouse with immediate effect. It takes 4-5 days to send the made to order dresses.
- Your goods are also quality checked before being sent to the courier partner.
Your goods will be packaged and sent safely to our trusted shipping partners.
The orders then reach you with utmost safety and hygiene protocols.
If your address is in a place that is not served by our shipping partners, the Ambraee team will contact you and find an alternative solution to send your order to you.
2. What is the estimated delivery time?
We make religious efforts to ship products within 7 to 10 business days. However, because some products are made to order, there may be delays due to operational challenges in some cases. Furthermore, we carefully ship orders 6 days a week.
Please note: During festivals, adverse weather conditions or political crises, your delivery may be delayed due to dependence on courier companies. We do the best we can to deliver your products to you on time. Any delay in that is unintentional, and thank you for your patience.
3. How to track my parcel?
You will receive an email from AMBRAEE with the tracking partner name and tracking number once the order is shipped. You simply click “Track your Shipment” and enter the AWB number to check how far your order has reached or how long your shipment will take.
Also, you can check the same in order details in your registered account with Ambraee.
4. How are orders packaged?
We make diligent efforts to ensure that you receive your order in the best conditions. Each item is packaged in sturdy packaging so that it remains without physical damage. So far, Ambraee has received minimal complaints about goods damaged by packaging.
5. What are the payment methods available?
We take both prepaid and COD orders. Although there are no extra charges, prepaid orders are kept on priority while processing.
6. Can I change the shipping address of my order after it has been placed?
Yes, you can change the shipping address before we have processed (shipped) your order, by contacting our customer support team at [email protected] or 9571710032.
In case, you request for a change in the address after it has been shipped, we will have to reship your order again to a different address which will charge you INR 150.