AMBRAEE Exchange, Cancellation & Refund Policy

Purpose:
At Ambraee, we strive to provide a seamless shopping experience. Please review the policy carefully before placing your order.
Note: By completing a purchase, you agree to these terms and conditions.

1. Returns & Exchanges

No Refunds: All purchases are non-refundable. We strictly do not accept returns for a refund.
Eligibility: Exchanges are accepted only for manufacturing defects or size issues and must be requested within 7 days of delivery.
Exclusions: All sale/discounted items are non-exchangeable. Exchanges are not accepted for minor color variations (10-12%), pulled tassels, or personal style preferences.
Limit: Exchanges can be processed only once per order. Once an item is exchanged, the new order cannot be returned or exchanged again.

2. Exchange & Store Credit Options

Product Choice: You may exchange for the same product in a different size or a different product of your choice.
Price Difference Handling:
- If the new product costs more, the customer pays the difference.
- If the new product costs less, the balance will be issued as Store Credit (Refunds to original payment or bank are not applicable as per our no-refund policy).
Exchange Fee: A fee of ₹300 applies for the pickup and delivery of the exchanged item.
Store Credit Validity: You can opt for store credit for your return as well. Store credit is valid for 90 days from the date of issue.
Store Credit Fee: A fee of ₹150 applies for the pickup for store credit return.

3. Process & Timelines

- Request: Submit via the "Submit for Returns & Exchanges" section. For defects, clear photos/videos are mandatory.
- Pickup: Completed within 72 hours of approval. Items must be unused, unwashed, and properly packed with all tags intact.
- Completion: Exchanges are processed within 2–3 working days after the product reaches our warehouse.

International Orders:

Customers arrange their own return shipping; reverse pickups unavailable outside India.

4. Orders & Payments

Global shipping available (with exceptions).
Quick processing: Orders dispatched promptly from Jaipur.
Multiple secure payment options supported.

Orders & Cancellations

12-Hour Window: Orders can only be cancelled within 12 hours of placement.
After-Hours/Sundays: For requests between 6 PM – 10 AM or on Sundays, you must email support@ambraee.com with the subject: "cancellation needed #order no".
Rights: Ambraee reserves the right to cancel orders due to stock issues or pricing errors.

5. Shipping & Support

Domestic: Free shipping in India on eligible amounts (7–10 working days).
International: Customers are responsible for all customs duties and local taxes.
Contact: * Phone: +91-9828733355 / +91-9929977334
- Email: support@ambraee.com
Final Decision: The customer agrees to accept Ambraee's final decision on all cancellation and exchange matters.