Return & Refund Policy

Terms & Conditions
By completing a purchase at Ambraee, you agree to the following terms.

1. Returns & Exchanges
No Refunds/Returns: All purchases are non-refundable and non-returnable.

Size Exchange: We offer exchanges for size issues.

First Exchange: The first size exchange is free of cost.

Sale Items: Discounted or sale purchases are Final Sale and non-exchangeable.

No exchange for minor colour variations (10–12%), minor transit issues such as pulled tassels, or personal style preferences.

Exchanges are processed only once per order.

2. Fees & Store Credit
Store Credit: If you prefer store credit instead of an exchange, ₹150 will be deducted from the store credit amount.

Processing Time: Store credit will be issued within 7–14 days after the garment is received and passes quality inspection.

If the new item costs less, the balance is issued as Store Credit, valid for 90 days.

3. Quality Check & Process
Items must be unused, unwashed, properly folded, and have all original tags intact.

Approved reverse pickup is done within 48–72 hours.

Non-Serviceable Pincodes: If reverse pickup is unavailable for your pincode, you will need to self-courier the item back to us at your own expense.

For a wrong garment, call +91 98287 33355 immediately.

4. Shipping & Cancellations
Cancellations must be made within 12 hours of placing the order.

For after-hours or Sundays, email support@ambraee.com with your order number.

Domestic Shipping: Free within India on eligible marketing thresholds. Delivery: 7–10 working days.

International: Customers are responsible for customs duties and taxes. Unpaid duties will result in a forfeited refund.

Ambraee reserves the right to cancel orders due to stock errors or fraud alerts.

5. Support
Office: F-254, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020

Contact: +91-9828733355 | +91-9929977334

The customer agrees to accept Ambraee’s final decision on all exchange and cancellation matters.